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VATTI eWarranty

Guarantee the security of your products with VATTI eWarranty. Registration must be submitted within 14 days of purchase, and the warranty policy is valid only for products bought from authorised dealers and retailers throughout Malaysia.

Register a product

Warranty period

2years
Cooker hood, cooker hob, combi oven, built-in oven, built-in steam oven, microwave, water dispenser and dishwasher
10years
Cooker hood motor, all models
2+3years
Cooker hood auto-clean components, with eWarranty registration
Lifetime
Cooker hob tempered glass, against cracking

Register your product

Within 14 days of purchase. Register every appliance on the same invoice in one go, and the confirmation comes back by email.

Have these to hand

  1. 1Warranty card no. / serial no.
  2. 2Date of purchase
  3. 3Invoice no.
  4. 4The authorised dealer you bought from
  5. 5A photograph of the invoice or receipt

Stuck on any of it? Message us on WhatsApp or find another way to reach us.

  1. 1Your details
  2. 2Your products
  3. 3Confirm

Your details

Title

As it appears on the document, so a claim can be matched to you.

Your confirmation goes here.

Malaysian number. The service team calls before a home visit.

+60

Terms & conditions

  • Warranty is effective only for the original buyer, and VATTI products must be purchased from an authorised dealer.
  • For a warranty claim, the eWarranty registration must be filled in properly and completely at the time of purchase.
  • A VATTI product warranty claim is based on manufacturing defect or poor workmanship under normal use.
  • Product warranty period and maintenance are as per VATTI Malaysia policy.
  • Where home service is provided, visit charges apply as per policy.

Those who fall into one of the following situations are not covered by the free maintenance

  • Damage caused by improper use.
  • Damage caused by installation, disassembly or maintenance carried out by a non-VATTI service outlet.
  • No warranty card or valid purchase certificate can be provided, or either has been altered.
  • The product model and serial number on the warranty card or purchase certificate do not match the product being repaired.
  • Electrical short circuit, voltage fluctuation, poor wiring, wrong use, missing parts, accidental damage and force majeure.
  • Products that are outside the warranty period.

If a product fails outside the warranty period, VATTI after-sales outlets will still provide a warm, thoughtful and timely paid service as per policy.